When I play my videos on my Windows computer, I only have the sound and no image
Did you remove the lens cap ?
In order to protect the lens from dirt and fingerprints, we deliver the camera with a small rubber protection that is placed on the lens.
If you kept it on, the camera will create your videos by filming the images inside this cap. Hence the all-black video. It will however correctly capture the sound through the microphones.
💡 Before using your camera, remember to:
1️⃣ remove the protective cap from the lens
2️⃣ clean the lens glass with the cleaning wipe provided
Verify that you have the H265 codec
The Cambox V4 is a modern camera that incorporates the latest on-board technologies, including a state-of-the-art compression codec.
The camera shoots in a HEVC video format and uses an H265 video compression codec.
Do you own Apple equipment?
✅ the H265 codec has been supported since 2015 on all Apple devices (iPhone, iPad, iMac…)
Do you own Windows hardware?
❌ Unfortunately, the H265 codec is not installed by default on Windows computers.
When the playback is launched, a window suggests to buy this codec for less than 1 euro…
The other solution, which is free, is to install the VLC player software that integrates a lot of video codecs and in particular the H265 codec used by the Cambox V4.
You can download it by clicking directly on the link below: