When I play my videos on my Windows computer, I only have the sound and no image

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Verify that you have the H265 codec

The Cambox V3+ is a modern camera that incorporates the latest on-board technologies, including a state-of-the-art compression codec. 

The camera shoots in a HEVC video format and uses an H265 video compression codec.

Do you own Apple equipment?

✅ the H265 codec has been supported since 2015 on all Apple devices (iPhone, iPad, iMac…)

Do you own Windows hardware?

❌ Unfortunately, the H265 codec is not installed by default on Windows computers.

When the playback is launched, a window suggests to buy this codec for less than 1 euro…

The other solution, which is free, is to install the VLC player software that integrates a lot of video codecs and in particular the H265 codec used by the Cambox V3+.

You can download it by clicking directly on the link below:

Download the VLC Player for Windows