When I play my videos on my Windows computer, I only have the sound and no image
Verify that you have the H265 codec
The Cambox V3+ is a modern camera that incorporates the latest on-board technologies, including a state-of-the-art compression codec.
The camera shoots in a HEVC video format and uses an H265 video compression codec.
Do you own Apple equipment?
✅ the H265 codec has been supported since 2015 on all Apple devices (iPhone, iPad, iMac…)
Do you own Windows hardware?
❌ Unfortunately, the H265 codec is not installed by default on Windows computers.
When the playback is launched, a window suggests to buy this codec for less than 1 euro…
The other solution, which is free, is to install the VLC player software that integrates a lot of video codecs and in particular the H265 codec used by the Cambox V3+.
You can download it by clicking directly on the link below: