When I play my videos on my Windows computer, I only have the sound and no image
In order to protect the lens from dirt and fingerprints, we deliver the camera with a small rubber protection that is placed on the lens.
If you kept it on, the camera will create your videos by filming the images inside this cap. Hence the all-black video. It will however correctly capture the sound through the microphones.
Before using your camera, remember to:
remove the protective cap from the lens
clean the lens glass with the cleaning wipe provided
The Cambox V4 is a modern camera that incorporates the latest on-board technologies, including a state-of-the-art compression codec.
The camera shoots in a HEVC video format and uses an H265 video compression codec.
Do you own Apple equipment?
the H265 codec has been supported since 2015 on all Apple devices (iPhone, iPad, iMac…)
Do you own Windows hardware?
Unfortunately, the H265 codec is not installed by default on Windows computers.
When the playback is launched, a window suggests to buy this codec for less than 1 euro…
The other solution, which is free, is to install the VLC player software that integrates a lot of video codecs and in particular the H265 codec used by the Cambox V4.
You can download it by clicking directly on the link below: